Should you receive an incorrect item, please hang on to it and fill out the form below right away. In most cases, our company will be responsible for shipping the correct product and including a prepaid return label so that the wrong item can be shipped back to us. Upon receiving the right item, you will have to package the incorrect one and stick the return label on the box. You must then call(Purolator/UPS) and schedule a pickup. Our warehouse will monitor the return on our end.